Content First Omnichannel Planning That Advances the Customer Journey and Drives More Revenue
Date & Time
Monday, November 4, 2024, 2:30 PM - 3:15 PM
Patty Radford Henderson

Today’s consumers and business buyers shop across multiple channels and devices and are bombarded with information. Only brands that deliver integrated omnichannel experiences can cut through the clutter. According to recent research by Omnisend, “marketers using three or more channels in any one campaign earned a 494% higher purchase rate than those using a single-channel campaign.”

Sounds simple, but digital channels are technically complex. They require channel specific expertise and often purpose-built production tools. Which means that marketers end up planning and working in silos. In a recent report from the CMO Council and Televerde, organizational silos are listed as the biggest internal challenge to meeting revenue targets.

In this session I’ll walk you through a customer-centric approach to omnichannel planning that puts content first. I’ll share examples, templates, and actionable tips for gaining more cohesion in your brand’s omnichannel experience.

Actionable tactics you can apply after this session:

Garner top-down alignment on an omnichannel approach to strategic planning

Establish an overarching and prioritized content plan

Develop cross channel content programming

Location Name
Room 2
Session Type
Breakout Session
Session Topic