Beyond Transactions: Acquire and Retain Loyal Customers through Personalized Experiences
Date & Time
Tuesday, October 17, 2023, 12:00 PM - 12:30 PM

In today's dynamic business landscape, creating personalized experiences is key to acquiring and retaining loyal customers. In this session, we'll dive into the art and science of developing a personalized experience strategy by gaining a deep understanding of the journey, identifying the right touchpoints, and effectively measuring performance. Discover how to build lasting connections with your audience and drive experience-led growth.

Actionable tactics you can apply after this session:

  • Develop strategies to articulate and demonstrate the value of personalized experiences within your organization
  • Apply design thinking principles to create experiences that cater to individual needs
  • Identify common pitfalls and challenges in executing personalized strategies and how to overcome them
  • Define key metrics and KPIs to evaluate the impact of your personalized experience strategy
Location Name
Room 3
Session Type
30-minute Breakout
Session Topic
Lead Gen