Matt Basil is a Customer Advocacy Programs Manager at Contentful, where he focuses on customer advisory boards, engagement programs, and strategic customer relationships. His work centers on helping organizations build stronger relationships with their customers through transparency, trust, meaningful dialogue, and turning users into brand champions.

A former U.S. Army Spokesman and Public Affairs Officer, Matt brings a unique perspective on communication, stakeholder engagement, and navigating complex conversations. Throughout his career, he has facilitated discussions between customers, executives, and industry leaders, helping organizations turn feedback into action, case studies into success stories, and relationships into lasting partnerships.

https://www.linkedin.com/in/mattbasil/